Your Rights
You have the right to know the cost of your care upfront. Here’s what the No Surprises Act means for you and how it protects you as a therapy client.
The No Surprises Act is a federal law that took effect on January 1, 2022. It was created to protect patients from unexpected medical bills. For therapy clients, one of the most important parts of this law is the right to receive a Good Faith Estimate of expected charges before you begin services.
At The Healing Haus, transparency about costs is something we take seriously. Below you’ll find a plain-language overview of your rights and what to expect.
Good Faith Estimate
Under the No Surprises Act, health care providers are required to give patients who are uninsured or who choose not to use their insurance a Good Faith Estimate of expected charges for services. This estimate helps you understand the anticipated cost of your therapy before you commit.
You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency health care services, including therapy. The Healing Haus will provide you with a Good Faith Estimate in writing before your first session or upon request at any time during your care.
Your Good Faith Estimate will include the expected charges for the services we discuss, such as individual therapy sessions. If additional services are recommended during the course of your treatment, you will receive an updated estimate.
Know Your Rights
If you receive a bill that is at least $400 more than your Good Faith Estimate, you have the right to dispute that bill through a federal process. This protection exists to make sure you’re never caught off guard by unexpected charges.
You always have the right to ask about the cost of your care. If anything about your bill or estimate is unclear, we encourage you to reach out. Transparency is part of creating a safe therapeutic space.
The Good Faith Estimate requirement specifically applies to individuals who do not have insurance or who choose not to use insurance for their therapy services. If you are using insurance, your costs will depend on your plan’s coverage, copays, and deductible.
Dispute Process
If you are billed for an amount significantly higher than your Good Faith Estimate (at least $400 more), you have the right to dispute the charge. To start the dispute process, you can contact the U.S. Department of Health and Human Services (HHS) at:
Make sure to save a copy of your Good Faith Estimate for your records. You may need it if you choose to dispute a bill.